Shipping and Returns Policies

Queen B and Co. Shipping & Returns Policy

Hey, babe! We’re so excited for you to get your hands on our handmade goods—we promise it’ll be worth the wait. Here’s everything you need to know about how we ship and handle returns:

🚚 PROCESSING TIME

All orders are processed within 3–5 business days.
Each item is handmade with love, so please allow us a little time to create your bougie magic. Once your order ships, you’ll receive a tracking number via email.

✨ SHIPPING METHODS & RATES

We ship via USPS and UPS (or the best option available at the time) for quick, reliable delivery.
Shipping costs are calculated at checkout based on your order’s weight and your location.

💸 FREE U.S. SHIPPING on orders over $100!

🔍 TRACKING

You’ll get a tracking number once your order hits the mail.
If you don’t see it, double-check your spam folder or shoot us a message.

🕓 DELAYS & ISSUES

While we do everything we can to get your order out on time, once it’s in the carrier’s hands, delays are out of our control. If something goes wrong, email us—we’ve got your back.

📦 LOST OR STOLEN PACKAGES

We are not responsible for packages marked as “delivered” that are lost or stolen. We recommend choosing a secure delivery address and keeping an eye on that tracking info!

🌎 INTERNATIONAL SHIPPING

We currently ship within the U.S. only—but we’re dreaming big, so stay tuned, global babes!

🔁 RETURNS & EXCHANGES

Because most of our items are handmade, all sales are final. However, your happiness matters to us.

If something arrives damaged or you received the wrong item, contact us within 5 days of delivery at companyqueenbee@gmail.com. We’ll make it right—whether that’s a replacement or store credit.

We do not accept returns for:

  • Change of mind

  • Personalized or custom items

  • Used products

Please double-check your cart before checking out—we want you to love every single thing you order!

ONE FREE FIX POLICY
We stand behind our craftsmanship! If your Classy Clipz or Bougie Badges need a little TLC, we offer one free fix per item.

Here’s how it works:

  • You’ll need to ship the item back to us.

  • We’ll fix it up and send it back to you for free.

  • If it breaks again, additional repairs may include a small fee.

Please email us before sending anything back so we can confirm your repair and share the return address + next steps.

Got questions or need help? Reach out anytime—we’re real people behind Queen B and Co., and we’re here to make your experience sparkle.